Payment Policy
Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Union Pay
- Digital Wallets: Apple Pay, Google Pay, PayPal, Shop Pay
Currency
All transactions on our store are processed in SGD. Please note that if your card is in a different currency, the transaction amount may vary slightly due to exchange rates.
Payment Security
Your payment information is processed securely through our payment gateway. We do not store your credit card details on our servers. For added security:
- Ensure your card details are entered correctly.
- Look for the secure padlock symbol in your browser when entering sensitive information.
Payment Issues
If your payment fails:
- Check that your card details and billing information are correct.
- Ensure you have sufficient funds or credit available.
- Contact your bank or card issuer for further assistance.
If the issue persists, feel free to contact our Customer Support Team at contact@cosyhomespace.com/+65 8085 0104.
Order Confirmation
Upon successful payment, you will receive an email confirmation with your order details. Please ensure your email address is entered correctly at checkout.
Refunds & Returns
If you need to request a refund or initiate a return, please refer to our Refund Policy for detailed instructions. Refunds will be processed back to the original payment method.
Fraud Prevention
We reserve the right to cancel or hold orders that are flagged as potentially fraudulent. If your order is placed on hold, our team will contact you promptly for verification.
Contact Us
For any questions regarding payments, please reach out to our Customer Support Team at contact@cosyhomespace.com/+65 8085 0104